Frequently Asked Questions about Pawlyric

Orders and Payment

I did not receive an order email confirmation or a tracking link. What should I do?

We apologize for any inconvenience caused by not receiving an order email confirmation or a tracking link. In such cases, we recommend the following steps:

Check your Email: Please re-check your email inbox, including both your primary inbox and any SPAM/JUNK folders. Sometimes, order notifications may inadvertently be filtered into these folders.

Contact Customer Support: If you have thoroughly checked your email and still cannot locate any missing order notifications, we advise reaching out to our customer support team. They will be able to assist you further, provide you with the necessary information about your order, and help resolve any concerns you may have.

To contact our customer support team, please email us at [email protected]. Please include relevant details such as your name, order number (if available), and a brief description of the issue you are facing. Our team will promptly respond and assist you in resolving the matter.

At Pawlyric, customer satisfaction is our top priority, and we are committed to ensuring that you have a positive shopping experience with us. We apologize for any inconvenience caused and appreciate your understanding and patience as we work to address and resolve the issue promptly.

Once again, we apologize for any inconvenience caused and appreciate your cooperation.

I have an incorrect item in my order, what should I do?

Please contact our Customer Care team with the order number and the incorrect item’s name and number. The team will sort out any issues with incorrect items straightaway.

Email: [email protected].

Can I amend my order with you after I have placed it?

You have up to 24 hours to amend your order from the time your order is completed through email. Once the 24-hour period has passed, it’s too late for you or our Customer Care team to amend your order. Please contact our Customer Care team as soon as possible.

Can I cancel my order with you after I have placed it?

You have up to 24 hours to cancel your order from the time your order is completed through email. Once the 24-hour period has passed, it’s too late for you or our Customer Care team to cancel your order. If you cancel your order, we will refund what you paid through PayPal within 5 working days. For more information on how to return your order check our Shipping and Return.

Shipping and Delivery

What do I do if I receive a faulty item in my order?

Please contact our Customer Care team with the order number and the incorrect item’s name and photo. The team will sort out any issues with incorrect items straightaway.

I am missing a product from my order, what should I do?

We may have sent your items in separate packages so please check your emails to see if any of your items will be arriving separately.

If an item is missing, please contact our Customer Care team with the order number and the missing item’s name and number. We will get back to you within 24 hours.

Fulfillment Errors vs. Customer Errors

Any returns or problems that occur because of an error on our part will be handled at our expense.

In the cases where customer would like to exchange or return a product without any defect or due to a wrong size being ordered, we cannot exchange the products as they are made to order.

We apologize for any inconvenience this might have cause. We are working hard to find a solution to this. In the meantime, thank you for your continuous supports.

Time Support: Mon – Fri: 9:00 am – 5:00 pm GMT -8
Office Address: 2701 N Hayden Island Dr, Portland, OR, 97217 USA
Email: [email protected]
Phone: +1 903 423 5310