Return & Refunds Policy

We hope you love your purchase, but if something isn’t right, we’re here to help.

Handmade Character

Each piece is shaped and glazed by hand, making it truly one of a kind. Small variations in size, shape, or color are part of the story—not flaws.

Damaged or Broken Items

If your order arrives broken or damaged, please email us with a clear photo within 7 days of delivery. We’ll gladly send you a replacement or issue a refund.
Refunds will be processed within 5–7 business days after your claim is approved.

Change of Mind

If you’ve changed your mind, you may return unused items in their original packaging within 14 days of delivery.
Return shipping costs are the responsibility of the customer. Refunds will be issued within 5–7 business days after we receive and inspect the returned item.

Custom Orders

Custom pieces are made especially for you and cannot be returned or refunded.

Our Promise

We’re a small studio, and every order matters to us. If something feels off, just reach out—we’ll always do our best to make it right.

Time Support: Mon – Fri: 9:00 am – 5:00 pm GMT -8

Company name: Vibeclay LLC

Address: 1008 E Amavillo Blvd Ste A, Amavillo, 79107 USA
Email: [email protected]
Phone: +1 210 343 0834